The claims process
Step 5 - Letter of Claim
Once we have gathered all of the relevant information from you, we will send a letter of claim to the person(s) responsible for the incident. Details of negligence (legal fault), losses etc. are detailed in a very thorough way. Requests for interim payments are made in respect of any financial losses.
The opposition has 3 months and 21 days to investigate liability and
either admit or deny that liability. Legal Proceedings cannot commence until
this time has elapsed.