Online chat not to be relied upon
1) Our online chat facility allows you to briefly discuss your potential claim with one of our advisors, who may not be a solicitor, before you decide to formally instruct us to act for you. Any advice or information given in online chat, or preliminary phone calls, will be based on the limited amount of information we have at that point.
2) Until you become our client by formally instructing us to act for you, then, subject to paragraph 5, a. WE ARE NOT RESPONSIBLE FOR THE ACCURACY OR COMPLETENESS OF ANY ADVICE WE GIVE YOU; and b. YOU SHOULD NOT RELY ON ANY ADVICE WE GIVE YOU AS IF IT WERE LEGAL OR PROFESSIONAL ADVICE
3) If you would like to formally instruct us, please let us know and we will ask you to sign and return an engagement letter containing our terms of business. Information on the website
4) This website gives general information only. You should not rely on any information contained in, or available through, this website as if it were legal or professional advice. We cannot guarantee that the information available on or through this website is accurate at al times. Our liability
5) We disclaim all implied warranties to the fullest extent permitted by law. We exclude, to the fullest extent permitted by law, all liability for loss or damage arising out of use of this website, use of materials available through it, or use of the online chat facility, whether by negligence or otherwise. However, nothing in terms shall limit or exclude our liability for death or personal injury arising from our negligence, or for loss or damage arising from fraud, nor do these terms affect your statutory rights as consumer. Links to other sites
6) Our site may link to other websites, which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.
The incident which caused your injury must have been within the last three years for us to be able to help you. There are shorter periods of limitation for some types of claim. Please ensure you contact us as soon as you can for advice on this.
If you are under the age of 18 years you will need the authority of your parent or guardian to make a claim.
The incident causing the injury must have occurred within England and Wales, where our jurisdiction lies.
In some cases, such as an assault, a claim may have to be made to the Criminal Injuries Compensation Authority. Different charging structures will apply here. Please contact us for details.